Terms & Conditions
PART A — PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS
Premise — content of the package travel contract
The package travel contract is made up of these General Terms & Conditions together with the description of the package contained in the catalogue (online or printed) or in the separate travel programme, and the booking confirmation sent by the organiser to the traveller (directly or through the seller). By submitting the booking request, the traveller — for themselves and for the other participants named in the contract — is deemed to have read and accepted the package travel contract, the warnings and conditions it contains, and these General Terms & Conditions.
1. Legislative sources
The sale of package travel and linked travel arrangements is governed by the Italian Tourism Code (Legislative Decree 79/2011, articles 32 to 51-novies), as amended by Legislative Decree 62/2018 implementing EU Directive 2015/2302, and by the provisions of the Italian Civil Code on transport and mandate, where applicable.
2. Administrative regime
The organiser and the seller must be authorised to carry on their activity under the applicable national, regional or municipal legislation. Organisers and sellers established in Italy hold professional civil-liability insurance in favour of the traveller covering damages arising from breach of their contractual obligations. Package travel contracts are backed by insurance policies or bank guarantees which, in the event of the organiser’s or seller’s insolvency, ensure — without delay and at the traveller’s request — the refund of sums paid for the package and the traveller’s immediate repatriation where the package includes transport, together with, if necessary, board and lodging pending repatriation. The same obligation applies to traders facilitating linked travel arrangements, for the refund of all payments received from travellers.
3. Definitions
For the purposes of these Terms:
traveller — any person seeking to conclude, or entitled to travel under, a package travel or linked-travel contract;
trader — any natural or legal person acting for purposes relating to their trade, business, craft or profession in connection with package travel or linked travel arrangements, whether as organiser, seller, trader facilitating linked travel arrangements, or supplier;
organiser — a trader who combines and sells (or offers for sale) packages, directly or through another trader, or who transmits the traveller’s data to another trader within the meaning of the Tourism Code;
seller — a trader other than the organiser who sells or offers for sale packages combined by an organiser;
durable medium — any instrument enabling the traveller or trader to store information addressed personally to them, to access it for an adequate period and to reproduce it unchanged;
unavoidable and extraordinary circumstances — a situation beyond the control of the party invoking it, the consequences of which could not have been avoided even by taking all reasonable measures;
lack of conformity — a failure to perform, or improper performance of, the tourist services included in a package;
minor — a person under 18 years of age;
repatriation — the return of the traveller to the place of departure or to another agreed place.
4. Package and linked travel arrangement
4.1. A “package” is the combination of at least two different types of tourist service (1. passenger transport; 2. accommodation not intrinsically part of passenger transport and not for residential purposes; 3. the rental of cars or certain motor vehicles; 4. any other tourist service not intrinsically part of one of the foregoing and not a financial or insurance service) for the purpose of the same trip or holiday, where at least one of the conditions set out in the Tourism Code applies (services combined by a single trader; or purchased from a single point of sale, at an inclusive price, advertised or sold as a “package”, or booked through linked online booking processes within 24 hours of the first booking’s confirmation).
4.2. A “linked travel arrangement” exists where a trader facilitates the separate purchase of at least two different types of tourist service for the same trip or holiday, giving rise to separate contracts with the individual providers, without those services constituting a package.
5. Pre-contractual information
5.1. Before the traveller is bound, the organiser and the seller provide the relevant Standard Information Form and communicate: (a) the main characteristics of the tourist services (destination, itinerary, dates and duration, number of nights; means, category and times of transport; location and category of accommodation; meals; visits and excursions included; group size where relevant; language; suitability for persons with reduced mobility); (b) the trading name and geographical address of the organiser and seller, with telephone and email; (c) the total price inclusive of taxes and all additional charges, or the nature of further costs that may be payable; (d) payment arrangements, including any deposit and the balance schedule; (e) the minimum number of participants required and the deadline for possible termination if it is not reached; (f) general passport, visa and health information for the destination; (g) the traveller’s right to withdraw before the start of the package against payment of appropriate cancellation costs; (h) information on optional or compulsory insurance; (i) details of the insolvency protection and civil-liability cover; (l) the identity of the operating air carrier where known (Reg. EC 2111/2005).
5.2. For contracts concluded by telephone, the organiser provides the information set out in the Standard Information Form under Annex A, Part II of the Tourism Code.
5.3. Flight times and routings shown in the catalogue may be subject to change pending final confirmation; definitive times are communicated shortly before departure and return. Charter flights are, by nature, not subject to systematic scheduling.
5.4. Under art. 6.2 of Reg. EC 2027/97, information on air-carrier liability for death, injury and personal harm and on insurance obligations is provided on request.
6. Booking and conclusion of contract
6.1. On conclusion of the contract, or as soon as possible thereafter, the organiser or seller provides the traveller with a copy or confirmation of the contract on a durable medium. 6.2. The traveller is entitled to a paper copy where the contract is concluded in the simultaneous physical presence of the parties. 6.3. For contracts concluded off-premises (art. 45(1)(h), Legislative Decree 206/2005) a copy or confirmation is provided on paper or, with the traveller’s agreement, on another durable medium. 6.4. The contract is concluded only when the organiser sends confirmation (including by electronic means) to the traveller or to the seller. 6.5. Any specific requests must be communicated in writing before booking and form part of the contract only if possible, recorded in the contract and accepted by the organiser. 6.6. Travel documents (e.g. vouchers, tickets) are delivered in good time before departure; the traveller must check that all data match their identity documents and report any error immediately. 6.7. Excursions or services purchased at destination and not included in the package are outside this contract.
7. Payments
7.1. On signing the contract the traveller pays: (a) the registration/booking-management fee (see section 8); and (b) a deposit in the amount indicated by the organiser in accordance with the General Conditions of Participation of the chosen Experience. The balance must be paid by the deadline set by the organiser in the booking confirmation or in the General Conditions of Participation of the chosen Experience. 7.2. If the chosen Experience includes scheduled (line) air transport, the entire purchase price of the package must be paid at the time of booking confirmation. 7.3. Failure of the organiser to receive the above sums by the agreed dates — which are to be regarded as essential and non-deferrable — entails the automatic termination of the contract, with the consequent application of the cancellation charges provided for in section 10. Payment of the balance is deemed to have occurred when the sums reach the organiser directly from the traveller or through the seller.
8. Price and price revision
8.1. The price is fixed in the contract. It may be revised, up or down, only as a result of changes in (i) the cost of passenger transport due to fuel or other energy costs; (ii) the level of taxes or fees on the included tourist services imposed by third parties (including landing/embarkation charges); or (iii) exchange rates relevant to the package. A price increase requires prior notice on a durable medium, with justification and calculation, at least 20 days before the start of the package. If the increase exceeds 8% of the total price, section 9.2 applies. On a price decrease the organiser may deduct actual administrative and management costs, evidenced on request. 8.2. The price comprises: (a) the registration/booking-management fee; (b) the participation fee; (c) any insurance premiums; (d) any visa and entry/exit charges; (e) airport/port charges and taxes.
9. Changes, organiser’s withdrawal or cancellation before departure
9.1. Before the start of the package the organiser may unilaterally make minor changes to the contract (other than price), notifying the traveller on a durable medium. 9.2. If the organiser is compelled to change significantly a main characteristic, cannot meet accepted special requests, or proposes a price increase above 8%, the traveller may — within a reasonable period stated by the organiser — accept the change or withdraw without paying cancellation costs. The organiser may offer a substitute package of equivalent or higher quality. 9.3. If the change or substitute results in a package of lower quality or cost, the traveller is entitled to an appropriate price reduction. 9.4. On withdrawal under 9.2, if the traveller does not accept a substitute, the organiser refunds all payments without undue delay and in any event within 14 days, in accordance with art. 43 of the Tourism Code. 9.5. The organiser may withdraw and refund all payments in full, without additional compensation, if: (a) the number of participants is below the contractual minimum and notice is given within the contractual deadline and in any event no later than 20 days before departure (trips over 6 days), 7 days (trips of 2–6 days) or 48 hours (trips under 2 days); or (b) unavoidable and extraordinary circumstances prevent performance and notice is given without undue delay.
10. Traveller’s withdrawal
10.1. The traveller may withdraw before the start of the package against payment of appropriate cancellation costs or the organiser’s standard cancellation charges (which depend on the destination and the time of withdrawal). A traveller who withdraws before the start of the package for any reason — including unforeseen or supervening circumstances, outside the cases listed in the preceding section — is charged, by way of penalty and regardless of payment of the deposit, the individual booking-management cost, the insurance premiums, and — unless otherwise stated on the relevant product page or in the General Conditions of the chosen Experience — the following percentages of the participation fee, calculated by the number of days before the start of the trip on which cancellation occurs (the count does not include the day of withdrawal, whose notice must reach the organiser on a working day before the start of the trip): 30% of the price for cancellation from the booking date up to 31 days before the start of the trip; 70% of the price for cancellation between 30 and 22 days before the start of the trip; and 100% of the price for cancellation fewer than 21 days before the start of the trip. Certain services may be subject to different penalties, as stated on the relevant product page or communicated at the time of booking. The same amounts are also due by anyone who cannot make the trip for lack or irregularity of the required personal expatriation documents. For air ticketing (scheduled flights; special-fare, instant-purchase or low-cost tickets) the penalty is always 100%, already upon confirmation of the booking. 10.2. The traveller may take out insurance covering such cancellation costs. 10.3. No cancellation costs are due in the cases under 9.2. Where unavoidable and extraordinary circumstances at the destination (or its immediate vicinity) significantly affect performance or passenger transport, the traveller may withdraw before departure without cancellation costs and obtain a full refund, but is not entitled to additional compensation. 10.4. For contracts concluded at a distance or off-premises, the right to withdraw within five days without penalty and without giving reasons does not apply, because these are special offers at rates reduced compared with the current rates (art. 41, paragraph 7, Italian Tourism Code) and because that right is expressly excluded under art. 47, paragraph 1, letter g), of the Consumer Code. The traveller’s withdrawal is governed by the information sheet of the chosen Experience and by these conditions and, for matters not otherwise provided, by articles 40 to 42 of the Tourism Code (Legislative Decree 79/2011 as amended by Legislative Decree 62/2018).
11. Changes after departure
11.1. If a significant part of the agreed services cannot be provided during performance, the organiser offers suitable alternative arrangements, where possible of equivalent or higher quality, at no extra cost, so the package can continue; if the alternatives are of lower quality, an appropriate price reduction is granted. 11.2. The traveller may reject alternatives only if they are not comparable or if the price reduction is inadequate. 11.3. Where no alternative is possible, or the traveller reasonably rejects the alternatives, the traveller is entitled to a price reduction and, where applicable, compensation. 11.4. Where repatriation cannot be ensured as agreed owing to unavoidable and extraordinary circumstances, sections 15.6–15.7 apply.
12. Substitution and transfer of the contract
12.1. The traveller may transfer the contract to a person who satisfies all conditions of the package, provided that: (a) the organiser is notified at least 7 days before departure; (b) the transferee meets passport/visa/health requirements; (c) the services can still be provided; and (d) the administrative and actual transfer costs are paid. Transfer costs may include the purchase of new transport tickets at the fare then available. 12.2. The transferor and transferee are jointly liable for the balance and any additional costs. 12.3. Under art. 944 of the Navigation Code, substitution requires the carrier’s consent. 12.4. Changes to a confirmed booking, where possible and not amounting to a novation, incur administrative and consequential costs (including re-issue of air tickets at the fare then available).
13. Traveller’s obligations
Travellers are responsible for holding valid passports, visas and health certificates for all countries on the itinerary, for verifying entry requirements with the competent authorities (for Italian citizens, the local Questura or www.viaggiaresicuri.it), for observing rules of ordinary prudence and the laws of destination countries, and for promptly notifying any lack of conformity during the package (see section 15). Special rules apply to minors (see the State Police website). The organiser and seller are not required to obtain visas or documents on the traveller’s behalf. Travellers are liable for damage caused to the organiser or seller by breach of these obligations, including repatriation costs.
14. Hotel classification
Official hotel classifications reflect the express and formal indications of the competent authority of the destination country. Where no official classification exists, the organiser may provide its own description to allow the traveller to assess and accept the accommodation.
15. Organiser’s liability for improper performance
15.1. Under art. 42 of the Tourism Code the organiser is liable for the performance of all tourist services in the contract, whether performed by the organiser or by third-party suppliers (art. 1228 Civil Code). 15.2. The traveller must notify the organiser (directly or through the seller) of any lack of conformity without undue delay, having regard to the circumstances. 15.3. The organiser must remedy the lack of conformity, unless impossible or disproportionately costly; failing which, section 16 applies. 15.4. If the organiser fails to remedy within a reasonable period set by the traveller, the traveller may remedy it and claim reimbursement of reasonable, documented expenses. 15.5. Where a lack of conformity substantially affects the package and is not remedied within a reasonable period, the traveller may terminate without charge and/or claim a price reduction, without prejudice to compensation. On termination of a package including transport, the organiser arranges equivalent repatriation without undue delay and at no extra cost. 15.6. Where repatriation cannot be ensured owing to unavoidable and extraordinary circumstances, the organiser bears the cost of necessary accommodation, where possible of equivalent category, for up to 3 nights per traveller (or longer where EU passenger-rights law so provides). 15.7. The 3-night limit does not apply to persons with reduced mobility and their companions, pregnant women, unaccompanied minors or persons needing specific medical assistance, provided their needs were notified at least 48 hours before departure.
16. Price reduction and compensation
16.1. The traveller is entitled to an appropriate price reduction for any period of non-conformity, unless attributable to the traveller. 16.2. The traveller is entitled to appropriate compensation for damage suffered as a result of a lack of conformity. 16.3. No compensation is due where the organiser proves the lack of conformity is attributable to the traveller, to an unforeseeable/unavoidable third party, or to unavoidable and extraordinary circumstances. 16.4. Liability limits under applicable international conventions binding on Italy or the EU apply. 16.5. The contract may limit compensation, except for personal injury or damage caused intentionally or negligently, provided the limit is not less than three times the total package price. 16.6. Compensation or price reductions granted under the Tourism Code and under other applicable EU rules or international conventions are set off against each other.
17. Duty of assistance
The organiser provides appropriate assistance without undue delay to a traveller in difficulty, in particular information on health services, local authorities and consular assistance, and help in arranging alternative services and remote communications. The traveller may address messages, requests or complaints to the seller, who forwards them promptly to the organiser.
18. Seller’s liability
The seller is responsible for the performance of the mandate granted by the traveller under the travel-intermediation contract, to be assessed against the diligence required of the profession.
19. Cancellation and repatriation insurance
Unless already included in the price, travellers are advised to take out, at the time of booking, insurance covering cancellation costs and expenses arising from accident, illness, repatriation and loss or damage of baggage. Rights under such policies are exercised by the traveller directly against the insurer, under the conditions of the policy (deadlines, deductibles, exclusions).
20. Alternative dispute resolution / ODR
The organiser informs the traveller of any available complaint-handling and alternative dispute resolution (ADR) procedures under Legislative Decree 206/2005. The traveller may, if they wish, use an alternative dispute resolution (ADR) body to settle the dispute out of court. Consumers resident in the EU may also use the European Commission’s ODR platform at https://ec.europa.eu/consumers/odr.
21. Guarantees to the traveller
Organisers and sellers established in Italy hold civil-liability insurance in favour of the traveller and back their package contracts with insurance policies or bank guarantees that, in the event of insolvency, ensure without delay the refund of sums paid and the traveller’s immediate repatriation (or, alternatively, continuation of the package under arts 40 and 42 of the Tourism Code). The same guarantees apply to traders facilitating linked travel arrangements. Weebora’s insolvency protection is provided under guarantee no. IMA SOLV/2025/230; travellers may contact that body (or, where applicable, the competent authority) if services are denied as a result of Weebora’s insolvency.
PART B — INDIVIDUAL TOURIST SERVICES (INCLUDING SINGLE EVENT TICKETS)
22.1. Contracts whose object is a single tourist service only — for example a single event ticket (e.g. Premier Padel tickets), a single accommodation booking, a single transfer or a single activity — do not constitute a package or a package travel contract and do not benefit from the protections of the Tourism Code. The contractual conditions of the individual supplier apply, and responsibility for correct performance lies with that supplier; Weebora acts as intermediary/technical service provider unless expressly stated otherwise.
22.2. Event tickets. Tickets are sold subject to the terms of the event organiser and venue, including rules on access, security, resale, date/venue changes and cancellation. Weebora is not responsible for changes to, postponement or cancellation of an event by its organiser; refunds in such cases follow the event organiser’s rules.
22.3. Right of withdrawal — exclusion. For services relating to leisure activities, accommodation, transport, catering and event admission provided on a specific date or period of performance, the 14-day distance right of withdrawal is excluded under art. 59(1)(n) of the Consumer Code. This exclusion is clearly disclosed before purchase; by confirming the booking the consumer acknowledges it.
22.4. Linked travel arrangements. Where the traveller books linked travel arrangements, insolvency protection applies to refund payments received for services not performed owing to the trader’s insolvency; it does not cover the insolvency of the individual service provider.
PART C — GIFT CARDS
23.1. Gift cards may be purchased from the Website (from €50) and redeemed against eligible products on weebora.com, up to the loaded value. 23.2. Gift cards are not reloadable, cannot be exchanged for cash or refunded (save where required by law), and are valid until the expiry stated at purchase or on the card. Minimum validity: [insert validity period, e.g. 24 months], consistent with applicable law. 23.3. The purchaser of a gift card, as a consumer buying online, may exercise the 14-day right of withdrawal in respect of the unused gift card under arts 52–59 of the Consumer Code. Once redeemed (in whole or part) against a dated tourist service, the withdrawal exclusion in section 22.3 applies to that service. 23.4. Weebora is not liable for lost or stolen gift cards or codes shared by the holder.
PART D — GENERAL PROVISIONS (ALL PRODUCTS)
24. On-site excursions
Excursions and services purchased on site and not included in the price are outside the relevant contract; neither the organiser nor the intermediary is liable for them, even where local staff assist as a courtesy.
25. Conclusion of the contract online and obligation to pay
Before completing the order the customer reviews a summary of the service, the total price and these Terms. In accordance with art. 51(2) of the Consumer Code, the order button is labelled unambiguously (e.g. “Book & pay” / “Order with obligation to pay”) to make clear that placing the order entails an obligation to pay. The customer must actively accept these Terms and the Privacy Policy before the order can be submitted; where these Terms contain onerous clauses within the meaning of arts 1341–1342 of the Civil Code, the customer specifically approves them (see below).
26. Governing law, mandatory consumer protections and jurisdiction
These Terms are governed by Italian law. Nothing in these Terms deprives a consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence within the EU. For consumers, the competent court is that of the consumer’s place of residence or domicile in Italy, or the applicable forum under EU Regulation 1215/2012 for consumers resident elsewhere in the EU. For contracts with non-consumers, the exclusive place of jurisdiction is the Court of Milan.
27. Air-carrier liability (Reg. EC 2027/97 / Montreal Convention) — information
No financial limit applies to liability for death or personal injury of a passenger; for damages up to 100,000 SDR the carrier may not contest a claim, and above that only if it proves the damage was not attributable to it. Advance payments are due within 15 days of identifying the entitled person (not less than 16,000 SDR in case of death). Liability for delay to passengers is limited to 4,150 SDR; for delay to baggage 1,000 SDR; for destruction, loss or damage of baggage 1,000 SDR (higher limits available by special declaration and supplement). Baggage complaints must be made in writing within 7 days (damage) or 21 days (delay). Claims are time-barred after 2 years from arrival or scheduled arrival.
28. Mandatory notice (art. 17, Law 38/2006)
Italian law punishes with imprisonment offences concerning child prostitution and child pornography, even when committed abroad.
PART E — SPORTS ACTIVITIES, EVENTS AND PARTICIPANT DECLARATIONS
29. Physical fitness for travel and sports activities
By purchasing a package and/or tourist service organised by Weebora, each participant declares and warrants that they are in good and suitable physical condition to travel and to take part in the activities offered by Weebora. Participants undertake to assess their own physical fitness personally — with the recommendation to consult a doctor beforehand — and to inform the organiser promptly of any condition that may affect their ability to travel and to take part in the events. Weebora accepts no liability for any damage, injury or accident caused or suffered as a result of participants’ lack of physical fitness. By entering into the contract, participants agree to assume all responsibilities and risks connected with travelling and taking part in the sporting events, releasing the organiser from any claim or request for compensation.
30. Failure to take out insurance
Weebora invites all participants to take out adequate insurance covering any injury, accident or loss during the sporting events and during the trip. Should such insurance not be taken out, Weebora accepts no liability for any damage, injury or loss suffered by participants during the sporting events or the trip. Participants assume all risks associated with their participation and travel without insurance cover, releasing the organiser from any claim or request for compensation.
31. Non-attendance of participants
To take part in the padel courses, advance registration is required and the set times must be respected; participants are asked to arrive at least 10 minutes before the start of the lesson. In the event of non-attendance at events organised by Weebora without at least 24 hours’ notice, Weebora will not be liable for any refund or compensation. Participants must promptly inform the organiser of any change to, or cancellation of, their participation. Weebora accepts no liability for any loss or inconvenience arising from participants’ non-attendance.
32. Weather conditions
Activities organised by Weebora may take place indoors or outdoors; in the latter case they are subject to weather conditions. Weebora reserves the right to cancel or postpone events in the event of adverse weather conditions, without any liability for refunds.
SPECIFIC APPROVAL OF CLAUSES — Articles 1341 and 1342 of the Italian Civil Code
Pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, the traveller/customer expressly and specifically approves the following clauses: 7 (Payments and automatic termination for non-payment); 8 (Price and price revision); 9 (Organiser’s changes, withdrawal and cancellation); 10 (Traveller’s withdrawal and cancellation costs); 12 (Substitution/transfer costs); 13 (Traveller’s obligations); 15.6 (Repatriation cost limit); 16.4–16.5 (Limitations of liability); 22 (Individual services — exclusion of Tourism Code protections and of the right of withdrawal); 23 (Gift-card conditions); 26 (Governing law and jurisdiction); 27 (Air-carrier liability limits); 29 (physical-fitness release); 30 (insurance waiver); 31 (non-attendance — no refund); 32 (adverse weather — no refund).