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Standard information form for package travel contracts in situations other than those referred to in Part I (Annex A, Part II, Italian Tourism Code — Annex I, Directive (EU) 2015/2302).
 
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Weebora S.r.l. will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Weebora has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
 

Key rights under Directive (EU) 2015/2302

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can reach the organiser or travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may be increased only if specific costs rise (for example, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller is entitled to a price reduction if the relevant costs decrease.
• Travellers may terminate the contract without paying any termination fee and obtain a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If, before the start of the package, the trader responsible for the package cancels it, travellers are entitled to a refund and, where appropriate, compensation.
• Travellers may terminate the contract without paying any termination fee before the start of the package in exceptional circumstances, for instance where there are serious security problems at the destination likely to affect the package.
• Additionally, travellers may terminate the contract at any time before the start of the package against payment of an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements must be offered at no extra cost. Travellers may terminate the contract without paying any termination fee where the services are not performed in accordance with the contract, this substantially affects performance, and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
• The organiser must provide assistance if the traveller is in difficulty.

If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If insolvency occurs after the start of the package and transport is included in the package, travellers’ repatriation is secured. Weebora has taken out insolvency protection with IMA (guarantee no. SOLV/2025/230). Travellers may contact this entity or, where applicable, the competent authority if services are denied because of Weebora’s insolvency.
 
Directive (EU) 2015/2302 as transposed into Italian law (Legislative Decree 62/2018): https://www.gazzettaufficiale.it/eli/id/2018/06/06/18G00086/sg
 

Booking, payment and cancellation (General Conditions of Participation)

 
Payment. At the time of booking, a deposit in the amount indicated by the organiser (in accordance with the General Conditions of Participation of the chosen Experience) is payable; the balance must be paid by the deadline set by the organiser. If the chosen Experience includes scheduled (line) air transport, the entire price of the package is payable at the time of booking confirmation. Failure to pay the above sums by the agreed dates — which are essential and non-deferrable — entails the automatic termination of the contract, with application of the cancellation charges below, without prejudice to compensation for any further damage suffered by the organiser.
 
Cancellation charges. A traveller who cancels before departure for any reason — outside the cases listed in the General Conditions of Contract for the Sale of Tourist Packages — is charged — regardless of the deposit paid — the individual booking-management cost and the insurance premiums already requested, plus, unless otherwise stated on the relevant product page, a penalty as follows (the day of cancellation is not counted, and notice must reach the organiser on a working day before the start of the trip):

• from the booking date up to 31 days before the start of the trip: 30% of the price;
• between 30 and 22 days before the start of the trip: 70% of the price;
• fewer than 21 days before the start of the trip: 100% of the price.

For air ticketing (scheduled flights; special-fare, instant-purchase or low-cost tickets) the penalty is always 100%, already upon confirmation of the booking. The same amounts are also due by anyone who cannot make the trip for lack or irregularity of the required personal expatriation documents. The reference is always to calendar days. No refund is due to a traveller who interrupts the trip or stay, or who does not use the services regularly booked and accepted. Certain periods of the year, destinations or particular tourist services (e.g. tournaments, competitions) may be subject to booking, payment and cancellation rules imposed by the suppliers themselves, which may differ from those set out above; these are stated on the relevant product page or specified to the traveller at the time of booking.
 
The non-attributability to the traveller of a subjective circumstance that prevents enjoyment of the holiday (for example: illness, revocation of leave, loss of employment) does not permit cancellation without penalty, which the law provides only for objective circumstances found at the holiday destination. The economic consequences arising from cancellation for circumstances within the traveller’s personal sphere, even if not attributable to the traveller, can be covered by taking out a specific insurance policy, where not required by the organiser.